Vista Smart Network
Vista Smart NetworkAI, GeoAI & CivicTech in Semnan
Menu
Civic services

Civic RAG assistant for 137 hotline

A retrieval-augmented assistant that helps Semnan's municipal hotline operators answer citizen requests with consistent guidance.

Smart contact centre with KPI wall
Slide 1

Civic-RAG elevating the 137 call centre with AI-guided responses and live KPIs.

Intelligent routing and response workflow
Slide 2

Intelligent routing pipeline using Persian NLP, topic clustering and municipal ticketing.

Urban complaints hotspot map
Slide 3

Geo-analytics of citizen reports with hotspot mapping and SLA insights for provincial leaders.

Project gallery1/3
Civic RAG assistant for 137 hotline
Civic services

Civic RAG assistant for 137 hotline

A retrieval-augmented assistant that helps Semnan's municipal hotline operators answer citizen requests with consistent guidance.

StatusOperational
ProvinceSemnan
DomainCivic services

Executive summary

Semnan's 137 hotline receives thousands of civic service cases. The assistant uses a Persian RAG pipeline to retrieve precedents, regulations and recommended steps so operators respond quickly and consistently.

Challenges addressed

  • Locating similar cases across a large historical archive.
  • Aligning operators, experts and district offices.
  • Documenting answers instead of relying on personal memory.

Delivery approach

  • Index legacy correspondence, approvals and resolution notes.
  • Build a retrieval-augmented generation workflow tuned for Persian.
  • Surface suggested responses while logging interactions.

Delivered outcomes

  • Operator console with semantic search and drafted replies.
  • Supervisory dashboards for municipal leadership.
  • Quality reports covering response accuracy and handling time.
Book a consultationBack to projects